I was introduced to the Jewelry & Craft Store via the not so subtle hints of a friend in her Christmas gift request last December. Whilst having a physical presence at The Normandie, Ms. Rochford markets her crafts online via Instagram (@rachelrochford). It was via this medium that I had my first interaction.
Following a few questions about the personality and style of the recipient of the gift, she was very helpful in her ideas. She offered to meet me in person at the store to offer additional assistance following our initial online interaction.
At the store, Rachel was very helpful in showing pieces that she believed would have been appreciated. Knowing it was a gift, and having a better idea of the recipient to be, she added an appropriate token to the gift bag.
Following the purchase, her team followed up with me to ensure all was well with the purchase and that the recipient was happy.
Her responsiveness, taking time to know the client, unique, trendy jewelry and friendly
follow-ups, would have me recommend Rachel Rochford’s crafts at Normandie.
Store: Rachel Rochford
Owner: Rachel Rochford
Location: Normandie
- Customer Experience Review
by Dwayne
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