"I am a stickler for great customer service and experiences! I’ve been going to Sunny Smiles Dental Clinic for about 5 years now, with...

I was introduced to the Jewelry & Craft Store via the not so subtle hints of a friend in her Christmas gift request last December. Whilst...

Defining Quality What is quality? Quality is the standard of something as measured against other things of a similar kind; the degree of...

In our third article Customer Service Vs Customer Experience, we discussed how Customer Service is one piece of the puzzle, or a specific...

What Is a Service Blueprint? A service blueprint is a diagram that visualizes the relationships between different service components —...

World-class customer service and experience is something which we should always strive towards. In June 2017, I was traveling from Port...

In our last blog, we broke down the difference between Customer Service and Customer Experience (CX) and how important CX is to your...

Let’s break that down further….. What is Customer Service really? Customer service is part of the entire experience and it is reactive....

Customer Journey Mapping can provide your company with a clearer understanding of your customer’s experience with your business/...

We at Kmora Simbeatik believe that when a customer leaves a negative or bad review, they are giving your business an opportunity to make...